Reference

Legal Information for Your BK365 Account

This page sets out how we handle your account, your data and the payment details you share with us, including bKash, Nagad and Rocket transfers.

Account termsData handlingPayment verificationRegional eligibility
BK365 Legal Information for Your BK365 Account
DATA AND SECURITY

How We Protect Your Account Details

Handling your account information responsibly isn't a one-off task; it runs through login, deposits, withdrawals and support tickets alike. Below is how we treat the details you give us, from the moment you register through to how long records stay on file and who you contact if something needs correcting.

Data Handling

We store your registration details and transaction history only to run your account, confirm wallet ownership and respond to support requests you raise with us.

Session Security

Your login session ties to the device and OTP you confirm at sign-in, so switching from the BK365 app to a mobile browser asks for a fresh verification step.

Retention Practice

We keep account and payment records for as long as your account stays active or as required to resolve a dispute, then apply our standard retention review.

Change Requests

You can ask us to correct account details or review how your data is used by contacting support; we confirm the update once your identity is verified.

POLICY CONTACT

Reach Us About Account or Policy Questions

Legal questions rarely fit a single template, so we keep more than one way to reach us open. Whether you're asking about a data request, a held withdrawal or a clause in the terms document, the fastest path depends on what you need answered and how quickly the matter is time-sensitive.

Live Chat Support Message our support team directly from your account dashboard for questions about terms, data requests or a flagged bKash, Nagad or Rocket transaction record.
Account Verification Desk If a withdrawal is held for wallet-matching checks, our verification desk explains exactly what document or screenshot we need before we can release your payout.
Policy Email Line Send a written request about your data, account closure or a terms clarification and we'll reply through the same channel with clear next steps.

Legal and Account Questions Answered

These are the questions we hear most often about how BK365 handles account terms, data and verification. If something below doesn't cover your case, our support channels are the quickest way to get a specific answer for your account.

Availability depends on your local law and the regions we currently support; we check this during registration and may restrict features outside eligible areas.

We ask for your name, date of birth and the mobile wallet — bKash, Nagad or Rocket — you'll use, plus an ID document if a withdrawal needs extra verification.

Yes — contact our support team with your request, and once we verify your identity we'll update the record or explain what we're required to retain.

We hold a payout when the receiving bKash, Nagad or Rocket wallet doesn't clearly match your registered account name, then ask for a quick document check.

The complete terms document sits on our terms page and lists the update date whenever a clause changes, so check there before you register.

We only share account or payment details where needed to process a transaction or meet a legal request, never for unrelated marketing purposes at all.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.